Returns Policy
Read how returns and refunds work with Tojar.
Eligibility for returns
- Items should be returned within the specified return window from the delivery date.
- Items must be unused and in their original packaging with all tags.
- Some items may not be eligible for return due to hygiene or safety reasons, as indicated on the product page.
Items that may not be returnable
Some products cannot be returned once opened or used, especially for hygiene or safety reasons.
- Personal care items and similar products may be non-returnable for hygiene reasons.
- Items that have been used, damaged, or are missing parts may not be accepted for return.
- Products marked as final sale or non-returnable at checkout.
How to request a return
- Submit a return request with your order number and reason for return.
- Wait for confirmation and instructions from our support team.
- Send the items back as instructed and track your return status.
Refunds
- Refunds are usually processed after we receive and inspect the returned items.
- Shipping fees may not be refundable unless the return is due to our error.
- Refund processing times may vary depending on your bank or payment provider.
Contact & support
If you have questions about returns or refunds, please contact our support team with your order number.