Customer Service
Returns Policy
Easy returns within 14 days. Your satisfaction is our priority.
Eligibility for returns
Most items are eligible for return within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-returnable items
Certain items cannot be returned due to hygiene or safety reasons, including opened cosmetics, personal care items, and intimate apparel. Sale or clearance items may also have specific return restrictions.
Return process
To initiate a return, please contact our support team or visit your account dashboard. You will need to provide your order number and the reason for the return.
Refunds
Once we receive and inspect your return, we will process your refund. Refunds are typically issued to the original payment method within 5–7 business days, depending on your bank's processing time.
Shipping costs for returns
If the item is defective or incorrect, we will cover the return shipping costs. For other returns, the customer may be responsible for the shipping fee, which will be deducted from the refund.
Ready to return an item?
Log in to your account to initiate a return request.