Support
Frequently Asked Questions
Find answers to the most common questions about our store, orders, shipping, and returns.
Standard shipping within UAE typically takes 2-5 business days. Express delivery options are available at checkout for faster delivery.
Once your order ships, you will receive an email with tracking information. You can also view your order status in your account dashboard.
We accept returns within 14 days of delivery for most items. Items must be unused and in original packaging.
Learn more about our return policy
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
We accept credit/debit cards (Visa, Mastercard), Cash on Delivery (COD), and buy-now-pay-later options through Tabby.
Yes, all payments are processed through secure, encrypted payment gateways. We never store your full card details on our servers.